Frequently asked questions
Can I cancel my order?
If you need to make any changes to your order, please contact support@withyoohome.com as soon as possible with your order number. Once an order has entered the processing stage or has already been shipped, it can no longer be canceled, and our Return Policy will apply after delivery.
When will my order be shipped?
We typically prepare and ship orders within 3 business days after payment is confirmed. As soon as your order ships, you’ll receive an email with your tracking number so you can follow your package every step of the way.
How much is the shipping fee?
A standard delivery rate of $6.95 applies to all orders, with the option to enjoy complimentary shipping on purchases over $49. Currency (CAD or USD) is automatically determined based on your delivery destination, and all costs will be clearly shown before checkout is completed
How long does delivery take?
Estimated delivery times begin after your order has been dispatched and vary by destination. Within Canada, orders to Ontario and Quebec typically arrive within 2–3 business days, while deliveries to the rest of Canada usually take 5–7 business days. For the United States, shipments to the Eastern region are generally delivered within 2–4 business days, while orders sent to the Western region may take 5–10 business days. All delivery timeframes are estimates only and may be affected by carrier operations, weather conditions, or peak-season shipping volume.
What is your return policy?
We accept returns within 7 days of delivery, provided the item is unused, unworn, and in its original condition. Items that show signs of use, damage, or are not in original condition are not eligible for return. Once your return is approved, your refund will be processed according to our policy.