Refund policy

Return & Exchange Policy

Thank you for shopping with us! We want you to love your slippers, and we’re here to help if something isn’t quite right.

 

 

1. All Sales Are Final

Due to the nature of our products and for hygiene reasons, all sales are final unless an item arrives damaged, defective, or incorrect.

We do not accept returns, exchanges, or refunds for reasons including, but not limited to:

  • Change of mind
  • Incorrect size selection
  • Incorrect color or style selection
  • Personal preference
  • Fit or comfort preference
  • Ordering the wrong item or quantity
  • Items no longer wanted after purchase

Please review the product description, size information, color, quantity, and other product details carefully before completing your purchase.

2. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us at support@withyoohome.com within 7 days of delivery.

Please include:

  • Your order number
  • A description of the issue
  • Clear photos showing the damaged, defective, or incorrect item
  • Photos of the packaging, if applicable

Once we review and approve your claim, we will work with you to provide an appropriate resolution, which may include a replacement or refund.

There will be no additional shipping charge for an approved replacement resulting from an item arriving damaged, defective, or incorrect.

3. Size, Color & Style

Please carefully review the available size and product information before placing your order.

We do not accept returns or exchanges due to incorrect size, color, or style selection, or because of personal fit or comfort preferences.

If you have questions about sizing before placing an order, please contact us at support@withyoohome.com and we will be happy to assist.

4. Order Changes & Cancellations

If you need to request a change or cancellation, please contact us as soon as possible after placing your order.

We cannot guarantee that an order can be changed or cancelled once it has entered processing or has been shipped.

Once an order has been shipped, it is considered final and cannot be returned or exchanged except where the item arrives damaged, defective, or incorrect.

5. Lost or Stolen Packages

WithYoo Home is not responsible for packages that have been confirmed as delivered by the shipping carrier but are subsequently lost or stolen.

If your tracking information shows that your package has been delivered but you cannot locate it, please contact the shipping carrier to initiate an investigation.

We will provide reasonable assistance with shipping information where available.

6. Refunds for Approved Claims

If a refund is approved for a damaged, defective, or incorrect item, the refund will be issued to the original payment method.

Please allow approximately 3–7 business days after the refund is processed for the funds to appear, depending on your financial institution.

7. Consumer Rights

Nothing in this Return & Exchange Policy is intended to limit or exclude any rights or remedies that cannot be excluded under applicable consumer protection laws.

8. Contact Us

If you have any questions about a product, sizing, or this policy before placing your order, please contact us:

Email: support@withyoohome.com

We are happy to help you choose the right product before you order.